Talk
Tell us what you need. An enquiry does not open an account.
MONFINA
Move money.
Move forward.
Remittance, payment connectivity and foreign exchange services, arranged for Australian business.
AFSL 512986Dedicated supportStraightforward process
Remittance · Payment connectivity · Foreign exchange services
WHAT WE CAN HELP ARRANGE
Three services.
Built for Australian business.
Arranged through the applicable Monfina entity and third-party provider.
Remittance / money transfer
Send money from Australia with timing and fees confirmed before you proceed, and a real person to talk to along the way. Provided by Monfina Payments.
Discuss a transfer
Payment connectivity
Fast Australian payments through NPP, PayID, BPAY and direct debit via our banking and payment partners, set up around the way your business already works.
Explore payments
Foreign exchange services
Foreign exchange for Australian businesses. Pay suppliers and get paid in the currencies you trade in, with the rate and fees shown before you commit.
Explore foreign exchangeFOR LIFE. FOR BUSINESS. FOR WHAT’S NEXT.
Big ambitions.
Practical next steps.
From your own transfer to your company’s next stage of growth. We help connect payment connectivity and applicable providers to the goal.
01 / BUSINESS TO BUSINESS
B2B.
Arrange incoming payment connectivity, supplier payments and business relationships through applicable providers.
Keep business moving 02 / INDIVIDUALSIndividuals.
Individuals who want to discuss sending or converting money, or receiving payments into their own bank account, through applicable arrangements.
Discuss your transfer 03 / SMALL BUSINESSStart. Build.
Domestic payments, supplier payouts and everyday payment connectivity.
Simplify the everyday 04 / MEDIUM BUSINESSGrow.
Bring more payments, customers and currencies into a simpler process.
Plan your next stage 05 / ENTERPRISEScale.
Discuss volumes, operational needs, connectivity and implementation.
Explore the possibilitiesYour requirements lead the conversation. Monfina support helps coordinate the next steps.
Explore all services ↗FOREIGN EXCHANGE & PAYMENT CONNECTIVITY
One conversation.
Defined next steps.
Remittance, domestic payment connectivity and foreign exchange services, in one conversation.
01 / NPP
NPP payments
Via participating banks and payment partners. Fast Australian bank payments, including extended hours where available.
Explore NPP 02 / PAYIDPayID
Use an email, mobile or ABN linked to a bank account so payers can send you payments via PayID.
Explore PayID 03 / BPAYBPAY
Bill payments with a Biller Code and Customer Reference Number.
Explore BPAY 04 / DIRECT DEBITDirect debit
Authorised recurring payments from customer accounts.
Explore direct debit 05 / DOMESTICDomestic payments
Supplier payments, disbursements and refunds in Australia.
Explore domestic payments 06 / FOREIGN EXCHANGEForeign exchange services
Pay suppliers and receive funds in foreign currencies, with the rate and fees confirmed before you proceed.
Explore foreign exchangeFOREIGN EXCHANGE
Across borders.
Close to you.
Discuss foreign exchange where Monfina’s AFSL applies. Remittance is via Monfina Payments.
Fees disclosed up frontMonfina supportClear next steps
Discuss your FX needs YOUR NEEDS. YOUR QUOTE.
Pricing before you proceed.
Tell us about your transfers, currencies and payment volumes. We will quote fees, the exchange rate (if any), and service terms before you decide. Quotes are indicative until confirmed in writing. Any applicable third-party fees, charges, spreads or provider costs will be disclosed or identified before you proceed, where applicable.
Contact Monfina
GETTING STARTED
How we start
working together.
A simple path from first conversation to activation.
Confirm
We walk through options, fees and the documents that apply.
Verify
Complete customer identification, verification and applicable compliance checks.
Activate
Go live once onboarding is complete, with Monfina support along the way.
DOCUMENTS
Client disclosures.
FSG, Terms, Privacy and Complaints, when you are ready to proceed.
ENQUIRY
What would you
like to make happen?
Leave your details and tell us about your payment needs. Or choose a time for a conversation with Monfina.
1300 907 502+61 2 9160 1976support@monfina.com.auEmail is usually the fastest way to reach us. Phone support is available during business hours; response times can vary.
Send an enquiry
Start with a few details. We’ll take it from there.
This form starts a conversation. It doesn’t open an account. We’ll guide you through onboarding before any service goes live.
FREQUENTLY ASKED QUESTIONS
Straight answers.
No runaround.
Who do you work with?
Australian businesses, organisations and individuals, subject to the applicable service, provider requirements, onboarding and eligibility criteria. See Financial Services Guide for AFSL scope. See how the model works.
How do I contact Monfina?
Call 1300 907 502 during business hours or use the enquiry form. After-hours messages are typically picked up on the next business day. Response times can vary. Complaints and escalation contacts are on our Complaints page.
How is your pricing set?
Fees depend on the service, provider, transaction type and volume. Applicable fees and charges will be disclosed before you proceed. For foreign exchange, the applicable FX rate and any margin, fee or other charge will be disclosed in the applicable quote or transaction documentation before you proceed. Final amounts may include charges from Monfina and/or the relevant service provider. We will make this clear before you proceed. Any applicable third-party fees, charges, spreads or provider costs will be disclosed or identified before you proceed, where applicable.
Can you tell me what I should do with our money?
We can explain how available options work and what conditions attach to them. Any information or advice on this website or from our team in a general discussion is general advice only. It does not take into account your objectives, financial situation or needs. It is not personal financial product advice. Consider whether it is appropriate for you and read Monfina’s Financial Services Guide and any applicable Product Disclosure Statement (where required) before deciding. Many clients also speak with their accountant or a personal advice provider.
Are you a bank?
No. Monfina is not a bank and is not an ADI. We do not take deposits. Deposit products are not offered by Monfina. For more detail, including how customer funds are handled, see our Financial Services Guide.
What if something goes wrong?
Contact us. We acknowledge complaints promptly, generally within 24 hours or one business day, or as soon as practicable, verbally or in writing, having regard to your preferred contact method. We provide a written IDR response within 30 calendar days, unless a different RG 271 timeframe applies or we send an IDR delay notification before that timeframe expires. A written IDR response is generally not required if the complaint is closed within five business days because it is resolved to your satisfaction or we can take no further reasonable action (subject to RG 271 exceptions). Email support@monfina.com.au or call 1300 907 502. If you are not satisfied, you may escalate to the Australian Financial Complaints Authority (AFCA), free for eligible consumers and small businesses, afca.org.au · 1800 931 678 · quote AFCA membership number 67592. Full details are on our Complaints page.